Monarch & You
We recruit people not just for their existing experience but for their potential to be the very best at what they do. Whichever Monarch business you join and whatever your role, we’ll ensure that you have all the tools to achieve your professional goals.
It is Monarch policy to recruit, train, develop, reward and promote staff in all job areas without regard for race, colour, religion, disability, age, sex, ethnic or national origin, unless a genuine and legal occupational need arises.
What Makes Us Different?
We’re focused on delivering the very best customer service and value, differentiating us from low-cost carriers. With five locations at London Gatwick, London Luton, Birmingham, Manchester, and Leeds-Bradford; over two-thirds of the UK population now lives within a 90 minute drive of a Monarch base.
We've worked hard to become one of the most trusted travel brands in the UK, able to deliver not just scheduled flights to a wide range of destinations but also able to provide expert advice and guidance to customers planning and booking everything from a family holiday to a once-in-a-lifetime adventure to accommodation-only requirements.
Our ability to quickly adapt to changing industry and customer needs keeps us one step ahead. So, for our people, it means the chance to grow and develop alongside our businesses; and the opportunity to bring our clear Vision and Values to life, making us the customers’ first choice for outstanding service and value.
Monarch is the first accredited airline/tour operator in the world, something the whole team is very proud of. World Host customer service training has been used to train over 160,000 people in the UK, and one million people worldwide.
That includes tens of thousands of volunteers and staff at the London 2012 Olympic Games and Paralympics, who were widely praised for the fantastic welcome they gave to visitors. The World Host aim is to transform customer service standards across the UK, and build the nation’s reputation as one of the most welcoming tourist destinations in the world.
Non Contractual Consessions for all Staff Working for Monarch
One of the biggest perks of working here at Monarch is having access to some incredible deals and discounts. Not just discounts on flights and holidays - there are a whole range of other discounts that you can take advantage of. We're constantly exploring ways of introducing new, improved and exciting offers.
Benefits for all staff
We are delighted to offer colleagues and their family and friends discounts and concessions which will enable you to travel at reduced cost across the network
From day 1 of service, you are entitled to a 5% discount on Monarch Holiday packages and 20% discount on Monarch flights.
After 6 months of service, in addition to the above, you will receive access to staff standby travel. This service offers yourself and friends and family the option to fly ‘standby’ on all Monarch flights at a considerably reduce rate.
After 12 months continuous service you will eligible for significantly discounted prices on flights and packages on the Monarch product.
The Monarch Pension Plan (GPP) is available to all contracted employees where employer contributions of 3-7% are available depending on your role. In some cases the employer contribution will drive the amount paid the employee.
Childcare Vouchers are operated via salary sacrifice. This means that the monthly cost of your Childcare Vouchers is deducted from your salary before tax and National Insurance are applied – therefore reducing the amount of salary subject to tax and National Insurance, which is how you make your savings.
All employees who are deemed to use computers for the majority of the working day are eligible for a contribution to help support eye tests and corrective lenses:
£17.50 contribution towards the costs of an eye test at an optician of your choice
£40.00 contribution towards the cost of corrective lenses where prescribed for computer use
Deals & Discounts
Monarch offers employees and their friend and family numerous discounts and deals with local and national services, including (Deals and discounts are regularly updated):
Merlin Entertainments (inc. Alton Towers, Thorpe Park and Legoland)
40% off with DaysOut.co.uk
Local offers including corporate memberships and hotel accommodation discounts
Cycle to Work Scheme
Depending on your role, you are covered for one times annual salary or £25,000 (whichever is the greater). Upon joining the GPP, your life assurance may be increased also depending on your role.
Airport Chaplain Service
Annualised Holiday Allowance
Employee Assistance Programme (EAP)
The EAP has been implemented to provide independent and confidential assistance specific to you and your wellbeing.
You can contact the EAP for information and practical options on everyday matters, for example; financial, legal, debt, consumer rights and childcare through the Life Management services. This is available for your immediate family too!
Learning & Development
Here at Monarch our people are the heart of our business. Our culture values continuous development and innovation, which will help you to achieve both your personal and professional career goals. We encourage our people to think differently, to generate new ideas and to have the space to be creative.
We strive to ensure that we not only equip you with the right skills for today, but also identify and develop the skills you’ll need in the future.
On joining the Monarch team, your development starts from day one, your induction will give you a great insight into all of our business divisions and you’ll have the chance to meet the CEO and key stakeholders from a range of different departments.
Within the business we have a team of development professionals, from various backgrounds and with a mix of expertise who are dedicated in supporting you with outstanding learning and development opportunities. We offer all colleagues a range of workshops and resources that will give you the skills you need to be successful in your role, wherever you are in the business.
We also offer accredited internal development programmes, and will support you in further education and the achievement of professional qualifications that are relevant to your role.
Ultimately, we understand that we will only realise our potential if you fulfil yours, and we are therefore here to support you every step of the way.
If you do have any further questions then please do not hesitate in contacting a member of the Learning & Development team.
The Application Process
The process will vary depending on the type and level of vacancy that you are applying for. You should expect one (or more) of the following.
This is often the first stage and will normally be conducted by the hiring manager. It is an opportunity for both you and the hiring manager to briefly assess the validity of continuing the process.
Face to Face
This will include a mixture of general questions and competency based questions.
This could be a presentation, written exercise, test paper, MS Office based exercise, in-tray exercise, producing a piece of work, reading a document and discussing, psychometric tests, ability tests.
These days will consist of a number of group, individual exercises and a face to face interview.
What is a competency based interview, why we use competency based interviews and what can you do to prepare?
A 'competency' and ‘competencies’ may be defined as the behaviours (and, where appropriate, technical attributes) that individuals must have, or must acquire, to perform effectively at work (CIPD).
Different competencies are relevant for different roles, a senior manager may be assessed against their ability to ‘influence’ or ‘negotiate’, where as someone looking to work in the contact centre may be assessed against ‘customer service’ and ‘communication’.
A competency based interview is based on the premise that ‘past behaviours are good indicators of future performance’. Anyone can say ‘yes, I have that competency’ but when the competency is demonstrated through a real life example or situation, that is where you will give us the confidence that you can or will repeat the behaviour/competency again for Monarch in the future.
To prepare, you should:
Think about the competencies that are likely to be associated with the role that you are applying for.
Go through your work and personal experience to find examples/real life situations where you have demonstrated that particular competency.
Practise the STAR (Situation, Task, Action and Result) technique for answering the questions based on your personal experiences.
We’re committed to developing our talent and to providing clear career progression opportunities for all. Our Lead to Succeed training programme for managers has been a resounding success and our PDR initiative ensures that all of our colleagues have objectives to achieve which will stretch their skills and capabilities even further.
In a business of our size there are so many opportunities to progress, whether you’re in a customer-facing role or working behind-the-scenes to keep our operation running smoothly. From IT, HR, Finance and Customer Services to Commercial, Operations, Purchasing and Marketing, you’ll have the chance to take your career further across our suite of businesses.
We have a policy of promoting from within and will always go fishing in our own talent pool first when new and exciting career opportunities arise.